Terms & Conditions

General Service Terms

• All laundry is processed according to customer instructions. In the absence of specific instructions, items will be washed and dried using standard settings.
• Customers are responsible for checking all pockets prior to service. The company is not responsible for damage caused by items left in pockets, including pens, cosmetics, electronics, lighters, or other personal belongings.
• We reserve the right to refuse service for items that present health, safety, sanitation, or equipment concerns.

Item Inspection

• While reasonable care is taken during processing, customers should identify any delicate, damaged, or special-care garments before service.
• We are not responsible for pre-existing damage including weakened fabrics, loose buttons, open seams, fading, shrinkage, or normal wear and tear.
• Items requiring special handling should be clearly labeled at drop-off.

Stain Removal

• Stain treatment is performed on a best-effort basis and is not guaranteed.
• Additional stain treatment fees may apply for heavily soiled or specialty items.
• Customers acknowledge that some stains may be permanent despite professional treatment.

Lost or Damaged Items

• Claims for lost or damaged items must be reported within 48 hours of delivery or pickup.
• Verified claims will be limited to the current fair market value of the item, not replacement cost.
• Maximum liability shall not exceed ten (10) times the processing charge for the affected item.
• No claim will be processed without sufficient description of the item.

Laundry Weight & Pricing

• Wash-Dry-Fold laundry is charged based on the final processed weight unless otherwise specified.
• A minimum order charge applies to all Wash-Dry-Fold services.
• Specialty items, bedding, pet items, and oversized articles are priced separately and are not included in per-pound rates.
• Prices are subject to change with a 14 day notice to all customers. Pricing changes will be noted on the website and in store.

Pickup & Delivery

• Customers must provide safe and reasonable access to pickup and delivery locations.
• We are not responsible for unattended laundry left outside before pickup or after delivery unless otherwise agreed.
• Delivery times are estimated and may vary due to weather, traffic, equipment maintenance, or unforeseen circumstances.
• Someone at least 18 years of age may be required to accept delivery for certain orders.

Same-Day & Rush Orders

• Same-day service is subject to machine availability and order volume.
• Rush fees are non-refundable once service has begun.
• Orders received after designated cutoff times may be processed on the next business day.

Biohazard & Hazardous Materials

The following items will not be accepted:

• Items contaminated with bodily fluids requiring medical-grade handling
• Hazardous chemicals
• Flammable materials
• Pest-infested items
• Mold-infested textiles

Any order discovered to contain prohibited items may be immediately terminated and subject to disposal fees.

Unclaimed Orders

• Orders not retrieved within 30 days may incur a storage fee of $1 per day.
• Orders remaining unclaimed for more than 90 days may be donated, disposed of, or otherwise relinquished without compensation.

Payments

• Payment is due upon completion of service unless prior billing arrangements have been established.
• Personal checks will not be accepted.
• Unpaid accounts may be suspended or referred for collection.

Commercial Accounts

• Commercial clients may qualify for contract rates based on volume.
• Invoices are due according to agreed payment terms.
• Late payments may be subject to a 1.5% monthly finance charge.

Subscription Plans

• Monthly memberships automatically renew unless canceled prior to the next billing cycle.
• Unused monthly poundage does not roll over unless specifically included in the membership agreement.
• Memberships are non-transferable.

Satisfaction Guarantee

If you are dissatisfied with your service, please notify us within 48 hours. We will gladly reprocess the affected items at no additional charge. Reprocessing is the sole remedy offered under this guarantee.

Right to Refuse Service

We reserve the right to refuse service for any reason, including but not limited to:

• Unsafe or unsanitary items
• Abusive or threatening behavior
• Repeated non-payment
• Violation of company policies

By submitting laundry for service, customers acknowledge that they have read, understood, and agreed to these Terms & Conditions.

Illinois Compliance Notice

• Services are provided in accordance with all applicable federal, state, and local laws and regulations.
• Nothing in these Terms & Conditions is intended to limit or waive any rights or remedies available to consumers under applicable Illinois or federal law.
• Any limitation of liability contained herein shall be enforced only to the extent permitted by Illinois law.
• Customers retain all rights and protections afforded under the Illinois Consumer Fraud and Deceptive Business Practices Act and other applicable consumer protection statutes.
• In the event any provision of these Terms & Conditions is determined to be unenforceable under Illinois law, the remaining provisions shall remain in full force and effect.
• Any dispute arising from services provided shall be governed by the laws of the State of Illinois, without regard to conflict of law principles.
• Venue for any legal action shall be in a court of competent jurisdiction located in DeKalb County, Illinois, unless otherwise required by law.

Limitation of Liability Disclosure

To the fullest extent permitted by Illinois law:

• The company shall not be liable for consequential, incidental, special, indirect, or punitive damages.
• The company's liability for any claim relating to services performed shall be limited to the lesser of:
  • The fair market value of the affected item;
  • Ten (10) times the service charge attributable to the affected item; or
  • $100 per item, unless a higher declared value has been disclosed and accepted in writing prior to service.

Customer Acknowledgment

By submitting laundry for service, the customer acknowledges and agrees that:

• They are the owner of the submitted items or have authority to request services on behalf of the owner.
• They have reviewed the current pricing schedule and Terms & Conditions.
• They understand that laundry services involve inherent risks including, but not limited to, fabric wear, fading, shrinkage, color transfer, and damage resulting from pre-existing defects or manufacturer limitations.
• Any claims must be submitted within 48 hours of pickup or delivery.